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RE: Detailed Service Provider Ratings

XCOUNTRYXPRESS — Sat, 29 Mar 2008 17:33:20 GMT

I95TRANSPORTER (3/29/2008)

Mickey

You started this post...for once, please finish the job.

That is...to do away with the "detailed rating". I was one of those asked by David Whitworth to preview this feature.

I agree with all the negative comments in this forum on this feature. In my opinion...it would only take 1 or 3 very critical shippers to change the look of any TSP's feedback unless we as TSP's REALLY kiss a$$ and it's still out of our control no matter how exceptional we perform. OR perhaps there might be 3 out of 10 who are just so indifferent and will just click down the middle "star" of every category. How fair is that?

I SAY KEEP IT SIMPLE...Positive, Neutral, Negative....And let them have their say.

Truth is...I get all the repeat business and word or mouth I can handle...I am getting a bit indifferent myself.

SO THERE...MY FIRST FORUM POST OF 2008.

JIM

I agree with you 150%. Even with the current feedback system there are problems, especially with the non-reading and less honest shippers. To add another feature that defeats the purpose of another one currently in place is just going to add to the confusion. I admit I am not perfect but I say what I do and do what I say and with the exception of the non-reading, less than honest one in my feedback my profile and history reflects that. If another feature is added to it I believe it will simply add to the confusion. As you can tell there are those customers out there that try to get away with murder but for the most part everyone is easy going and honest. As the previous poster commented I don't believe it will reveal anything new other than how much harder a TSP is going to have to work to fend off any negative comments by less than honest shippers. Again it is not going to be an accurate representation of how good a TSP really is, especially if it isn't going to be retroactive. To fend off any naysayers that believe this posting has ulterior motive due to recent developements......go back and read my first posting date. Didn't agree with it then and don't agree with it now. It kills the credibilty of the current already flawed feedback system.

RE: Detailed Service Provider Ratings

VeteransTransport — Sat, 29 Mar 2008 17:25:02 GMT

The feedback saga continues.

The Shippers don't even pay much attention to feedback, Carrier profiles or anything else outside of the next to free transport prices(bids) You can look through this site and find dozens if not hundreds of Carriers with multiple negative feedback indicating some real horrific stuff and then see that same Carrier(s) come right back and underbid on a given shipment only to have their bid accepted as if nothing was wrong.

One another note you see a much more aggressive suspension of accounts for the less than desireable performers. Unfortunately it comes at the great expense of victims.

RE: Detailed Service Provider Ratings

I95TRANSPORTER — Sat, 29 Mar 2008 17:13:06 GMT

RE: Detailed Service Provider Ratings

XCOUNTRYXPRESS — Sat, 29 Mar 2008 17:00:23 GMT

Viewing it that way it doesn't seem to be an accurate depiction or representation of the providers attributes, especially if they have had an extensive history prior to this new thing going into effect.

RE: Detailed Service Provider Ratings

steelhorsetransport — Sat, 29 Mar 2008 14:52:46 GMT

http://www.uship.com/announcements/archive/2008/03/19/announcing-new-detailed-service-provider-ratings.aspx

RE: Detailed Service Provider Ratings

steelhorsetransport — Sat, 29 Mar 2008 14:37:58 GMT

One quick question: when you click on the detailed ratings link everyones link says N/A. What does that mean and when does it become applicable? Now it doesn't mean that I am softening up to the idea but how does it become an effective tool if it is not applicable? When it does apply will it be retroactive to all the previous history on that profile?

What I believe, and I may be wrong (was once before this year hehehehe) so don't hold me to it, but the ratings will not show till you have 10 completed shipments from the time that this_______________ (insert whatever you want to name it) was activated. As for it being reto-active I do not believe it will reflect for past shipments, since the shippers would have to come back and fill out the little forms they have for this. I thought thats what feedback was for, but thats where I was wrong (that one time hehehehe).

RE: Detailed Service Provider Ratings

XCOUNTRYXPRESS — Sat, 29 Mar 2008 12:59:26 GMT

Mickey,

RE: Detailed Service Provider Ratings

wizard04 — Sat, 29 Mar 2008 11:59:48 GMT

Unless you are able to go back in history and reflect the Tsp's history this is not giving the potential customer the right impression. I do not see any advantage for this option. The feedback already says what they need to say. If communication sucks they will say so. I really don't like the star option. It seems to only favor your favorite provider UTI anyway.

RE: Detailed Service Provider Ratings

work4youknightandday — Sun, 23 Mar 2008 20:35:55 GMT

Is this starting from now as I have a outstanding feedback score and when folks see the details if it were me I would be confused. So, I hope that you are sending an idea to the shippers as well. When I hit details on my profile the way I read it is that I have less than 10 in all matters and I know that this is not true as you can read my feedback and see. Why keep messing with things. You get it going good and then you got to go change up again.

RE: Detailed Service Provider Ratings

XCOUNTRYXPRESS — Thu, 20 Mar 2008 15:04:22 GMT

Quit making it so darn hard for the TSPs to get good paying loads off here. The more we make the more you make.....right???!!! Do I need to disguise myself as a shipper for you to finally listen to us TSPs?? This new tool.........garbage!!

RE: Detailed Service Provider Ratings

nick@uship.com — Thu, 20 Mar 2008 10:51:03 GMT

One thing I'd like to clarify - the customers are asked to leave the detailed ratings *after* they've already left the regular feedback - so this will in no way affect the number of people who leave feedback. Anyways, we appreciate the feedback and keep it coming!

Thanks,
Nick

RE: Detailed Service Provider Ratings

1MeanDog — Thu, 20 Mar 2008 10:32:47 GMT

Stryker68 (3/20/2008)

Actually ebay has the same type of detailed feedback with star ratings.

I just looked at ebay and you're absolutely right....I stand corrected. I guess that shows how long it has been since I've used ebay.........

RE: Detailed Service Provider Ratings

Stryker68 — Thu, 20 Mar 2008 10:18:42 GMT

Actually ebay has the same type of detailed feedback with star ratings.

RE: Detailed Service Provider Ratings

1MeanDog — Thu, 20 Mar 2008 09:22:43 GMT

Bad idea for a number of reasons. It is far to subjective therefore there will be no standardization adding further confusion to the shipper. Shippers will have to make more effort to leave feedback further discouraging them from leaving feedback at all. Complicates interpretation of the feedback.....shippers are accustomed to seeing ebay style feedback. That is what they're familiar with and that is much easier for them to quickly comprehend. For example, I have perfect feedback and a score of 100%. However when the shipper reviews my feedback it would indicate I have no responses for those specific categories......That leaves a negative connotation.

I prefer the simpler procedure as it was before.

Kudos for trying to make enhancements......but unfortunately this is not one.

.......as Jack (Indian) would say.....my two cents

RE: Detailed Service Provider Ratings

XCOUNTRYXPRESS — Thu, 20 Mar 2008 08:57:11 GMT

USELESS!!!! I thought that is what feedback was for. If you want to improve something lose that bid estimator.

RE: Detailed Service Provider Ratings

AnnesLimo — Wed, 19 Mar 2008 11:00:57 GMT

Like the idea but is it practical since getting shippers to leave feedback at all is an accomplishment in itself?

Detailed Service Provider Ratings

mickey@uship.com — Wed, 19 Mar 2008 09:59:19 GMT

Starting today, Service Provider profiles are taking on an exciting new look. Now, in addition to the positive, neutral, and negative ratings you are used to seeing, service providers will have the opportunity to differentiate themselves by their customer service and quality of work with the newly launched Detailed Service Provider Ratings.

Here are some of the important details:

You will be rated in four categories: Communication; Care of Goods; Punctuality/Timeliness; and Service as Described - please see below for a detailed description of each category.
Ratings in each category will be based on a 5-star rating system that each shipper will be asked to submit when leaving feedback.
Detailed Service Provider Ratings will not appear in your profile until you have a minimum of 10 ratings submitted by shippers.
Ratings are based on the average of your ratings over the past twelve months.
In addition to the individual category ratings, each profile will have an overall star rating which will be an aggregate average of all your ratings over the past twleve months.

This is an exciting improvement to the way you build your reputation and market your business on uShip. Now you will be able to show off your strengths as a provider in more detail, and you will know exactly which areas your shippers think you need to improve upon.

Detailed Service Provider Ratings categories:

Communication
Did you keep in touch? Was the shipper able to reach you as needed?
Care of Goods
Did the shipment arrive in good condition? Were all necessary precautions taken?
Punctuality/Timeliness
Did the shipment arrive on time? Was there a problem with scheduling?
Services as Described
Were services accurately described in the bid? Was everything performed as promised?

Please use this forum to let us know what you think about this change, and to post any questions.