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Group: Forum Members
Last Login: 4/12/2006 9:18:29 AM
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We have avoided local moves because the bidding process makes no sense. We have looked all over for a detailed explanation and never found one.
1) How does the time for a local move get estimated?
2) How does UShip calculate their commision?
3) What if the job costs less than the UShip estimate?
4) If it cost less does UShip refund some of their fee?
5) If it goes over, do we collect more from the customer?
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Group: Forum Members
Last Login: 11/16/2008 4:11:25 PM
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I don't understand why someone would flag this, all good questions.
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Group: Forum Members
Last Login: 4/12/2006 9:18:29 AM
Posts: 43,
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| And UShip has no answer for us.
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Group: Forum Members
Last Login: 4/12/2006 9:18:29 AM
Posts: 43,
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I received a very nice email from UShip, I am not sure why they didn't respond on here so everyone could read the answer. Anyway, we are still appreciative and this is what it said...
) How does the time for a local move get estimated? We base the estimates on market research of industry standards.
2) How does UShip calculate their commision? The match fee is a flat rate based on the hours it takes to do the move.
3) What if the job costs less than the UShip estimate? Our estimates are over 90% accurate.
4) If it cost less does UShip refund some of their fee? This is directly related to your last question. The short answer is no, we do not refund part of the fee if the move takes less time.
5) If it goes over, do we collect more from the customer? Again, this relates to the last two questions. Once a match is made, anything that happens off the site is between the shipping customer and the service provider. If the move takes less time than estimated and the service provider decides to refund the customer part of the money, that’s up to the TSP. If it takes more time and the TSP would like more money for the job, that again is between the customer and the provider.
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Group: Forum Members
Last Login: 4/12/2006 9:18:29 AM
Posts: 43,
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Now here are further responses and questions of ours.
1) Whose industry? Where do you get this research from? I have been in the moving business for years and times vary based on region, weather, load, traffic and more. There is no such thing as an "average move". A two bedroom apartment with a garage that we have to park the truck across the parking lot is going to take A LOT longer than your estimate. Senior citizen on the 3rd floor of an assisted living community where we have to share the elevator with all the other residents is going to take TWICE as long even though they correctly state they have no stairs.
2) The problem is you don't really know how many hours it takes. We did two local moves on UShip before giving up. The first one was much longer than the "industry average" and we had a horrible time getting paid for the extra time. The second time was under and the customer wanted a refund for the time difference which we had to give to avoid a bad rating. By the time we gave him a refund and paid UShips fee, we made no money.
3) Your answer is a dodge and not an answer. Its like someone asking me, "What happens if you guys don't show up?" and me saying "90% of the time we make it to the job." That is not in anyway an answer. You didn't answer my question and my question was specifically about the supposed 10% of the time you are wrong.
4) This is directly related to your last answer. Can I show the customer this page and tell them that UShip refuses to allow us to do refunds?
5) Again this is directly related to your attempt to avoid question #3. If anything that happens off site is between us, then why can they rate us on the site about it? When I refuse to refund someones money or try to charge extra because of UShip's inaccurate estimates, will UShip block the bad rating I might get?
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