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Group: Forum Members
Last Login: 4/2/2009 11:23:22 PM
Posts: 3,
Visits: 0
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Here's the deal: I planned on going to Indiana to pick up something (not uship related) last weekend. I thought I might be able to haul something with me on the way down, so I bid on a boat motor going from Indiana to KY. I had not nailed down a specific date for this, so when I bid on the boat motor shipment, I specified a 2-week time period. Shipper requested for me to change my dates for pickup/delivery to that weekend, and also a lower price. Maybe I was really eager to win the job, so I agreed. Then after thinking about it and not being able to get a hold of the contact for my first shipment, I knew the bid on the boat motor was not a good idea. I logged on to cancel my bid, but the guy already accepted! I told the shipper the situation, that basically I would be driving around 1,000 miles round trip for only $100, and that I couldn't do it. Rather than cancel on the guy and leave him hanging, I re-booked the shipment with a different provider, and for more money than I was going to do it for. I clearly stated this in e-mails to the customer and assured him that this was an experienced uship provider and everything would be fine (which it was), albeit delayed from what I quoted and at no extra charge to him. I felt like I was providing excellent customer service, but this guy seems to think that I "made a buck" without doing the work, which clearly I didn't if you look at the listings and that this is something I've "practiced". He left me negative feedback saying this!
I'm wondering if any other providers have found themselves in a similar predicament, where you win a job, but then for whatever reason, you can't do it. Do you just cancel and tell the customer "Sorry, better luck next time", or actually try and help them out, by re-booking? Uship customer service indicated to me that I should have cancelled. Doesn't seem like a proper way to treat customers to me. I realize that you won't get negative feedback when you cancel, just doesn't seem like the right thing to do. Call me crazy!
Also, I just realized that you can check the option that says "This shipment was not completed". Should I have checked that, because I didn't actually complete the shipment? I made a mistake by listing this as a completed shipment. Does anyone know if this can be edited to reflect that? The shipment that I listed was completed by another service provider. It doesn't seem like an accurate representation of facts for the shipper to leave me negative feedback on punctuality, and care of goods, communication, etc. when he clearly states that the shipper that did eventually provide service did a great job. I really feel like I'm being unjustly hit with negative feedback and being publicly libelled against when I was clearly just trying to help the guy get his shipment.
And finally, before anyone asks, yes I have gotten in touch with uship customer care. Thanks in advance for any and all replies. BTW, this is a great forum, thanks to all the frequent posters on here. You've already answered some of my questions before I could even ask them!
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