• If you follow our Fraud Prevention Guidelines to ensure that your shipment is delivered safely, then the following applies.
• In the event that payment is made to a uShip Service Provider and services are not rendered, uShip will reimburse your unrefunded payments up to $500*.
• If your items are damaged, lost or stolen in transit, and you are unable to collect on a claim filed through uShip Cargo Insurance or your service provider’s insurance, uShip will compensate you up to $500**.

• Transactions that are consummated "off-site" as well as on-site transactions that are subsequently canceled.
Damage claims that do not follow the steps outlined in the damages guarantee clause.
Damage claims for items that fall under the following categories:
• Pets
• Horses & Livestock
• Food and agriculture products (including flowers, cotton, plants, fresh foods)
• Passengers
• Junk
• Aircraft
• Personal effects such as jewelry, precious stones, metals, cash in transit, etc.
• Problems that arise from not following our Fraud Prevention Guidelines.

• 1.Every uShip transaction is automatically covered.
• 2.Follow our Fraud Prevention Guidelines during the shipping process.
• 3.Try to work out any issues directly with your Service Provider.
• 4.Notify us immediately of any problems and give our support team a chance to help out.
• 5.If we are unable to help you resolve the issue with your Service Provider, we will reimburse you up to $500*.

• 1.Take photos of the shipment at pickup.
• 2.Try to work out any issues directly with your Service Provider.
• 3.Notify us immediately of any problems and give our support team a chance to help out.
• 4.Take photos of the shipment at delivery.
• 5.Send us proof of delivery including a signed bill of lading and an official estimate of damages.
• 6.In the case of stolen items, a police report is required.
• 7.In case of lost items, only items included in the original listing will qualify.
• 8.If your claim falls under the guidelines for payout, we will compensate you up to $500.

** Effective for transactions booked on or after December 7th, 2012.